Pest control software · Built on Salesforce
Pest Control Follow-Ups
Follow-up visits, call-outs and reminders, so nothing slips through the cracks.
Treatments need checking, actions need closing and quotes need chasing. ServiceTracker makes follow-ups part of the job: technicians can book a follow-up visit before they leave site, and the office can see every follow-up that is due.
Call-outs can be raised from the office or the app and slotted into the right technician’s day. Alerts remind your team about open actions, overdue visits and quotes waiting for an answer.
What needs following up in pest control?
Most of the value in a pest control service is in what happens after the first visit:
- Treatment revisits, to check results and finish the job.
- Call-outs, when a customer reports activity between routine visits.
- Open actions, until proofing or hygiene work is done.
- Quotes, until the customer says yes or no.
- High activity, flagged by trend analysis or remote monitoring.
Follow-up features
Follow-up visits
Book a revisit from the completed visit, linked to the original job.
Call-outs
Raise call-outs from the office or the app and schedule them straight away.
Alerts
Set alerts for sites, customers or devices so the right people are told at the right time.
Open action tracking
See every open action and check it on the next visit.
Quote chasing
See which quotes are waiting and follow them up.
Full history
Every visit, call-out and follow-up is kept against the site.
See call-outs and alerts in ServiceTracker
Short videos from our ServiceTracker training library.
Creating a Call Out
Creating Alerts
How follow-ups work
- Spot. A treatment, action, quote or high reading needs checking.
- Book. A follow-up visit or call-out is created, from the app or the office.
- Schedule. It goes into the right technician’s route.
- Complete. The technician revisits, records results and closes actions.
- Report. The customer gets an updated service report.
For technicians
Book the revisit before leaving site, with the full history to hand.
For the office
A clear list of what needs following up, and when.
For your customers
Problems are seen through to the end.
Why follow-ups matter
Follow-ups are where infestations get resolved and customers decide whether to stay with you. ServiceTracker keeps every follow-up linked to the original visit, action and site, so you can prove the job was finished.
Related: actions and recommendations · scheduling · quoting · remote monitoring · all features
Follow-up FAQs
Can technicians book follow-up visits on site?
Yes. A follow-up visit can be booked from the visit in the app, linked to the original job.
Can the office raise call-outs?
Yes. Call-outs can be raised from the office or the app and scheduled straight away.
Can I get alerts?
Yes. Alerts can be set for sites, customers and devices.
Can I see open actions on the next visit?
Yes. Open actions are shown to the technician on the next visit.
Finish every job properly
Book a demo to see follow-ups in ServiceTracker.