YOUR QUESTIONS ANSWERED.

Yes. We have alert features which allow you to automatically send service reports out to your customers via email when a visit has been completed.

You can tailor this to any set of circumstances. For example, we can either email out for every completed visit, just when there is pest activity found, when an issue on-site requires escalation or where there are actions or recommendations.

Yes. We have data import tools and wizards that you can use yourself very easily.  All you need is an Excel or CSV template which is provided in the setup pages of the trial.

We have servers all over the world. You can visit status.salesforce.com to find your nearest one and find out about GDPR and data protection.

Yes. ServiceTracker is extremely customisable so you can add your own fields, pages, formulas, dropdown (picklist) menus and screens using the drag and drop facility.

These changes will automatically update on the mobile app with no development or coding being necessary.

Yes. We have mobile applications for iPhone and Android plus cached versions of the app for all mobile devices including the iWatch.

These are available to download from your phone’s app store.

Yes. The app will go offline when in poor signal areas and all the data will be sent up to the server when you are back online.

Yes. ServiceTracker is cloud-based, so you can access it and log in from anywhere in the world, on any device, at any time.

You do! At no point do we store your data anywhere else but in your system. You are in complete control of your data.

Yes. We have a mass export feature with which you can extract your data or you can export selected data at any time.

Yes. ServiceTracker’s customer portal is also highly customisable. Each customer’s portal is unique to their business. We provide you with a standard template and you decide what to show your customers. 

The view that we typically suggest you may want to show your customers includes a list of visit reports and standard company documents. However, you can also choose to show trend analysis, action plans, quotations, contract reviews, MSDS and COSHH and more.

Yes. You can upload as many photos as you like via the mobile app or admin console. These photos will appear in the service report, plus they will be available to customers in actions and inspections.

Yes. The mobile can capture pest control trend analysis and you have a wide range of additional options to choose from: glue board counts and ranges; bird and nest removal quantities; internal v external rodent and insect activity; etc. The customisation choices available to you are endless and we can build in your specific requirements. 

Reports are then created to show these trends graphically on graphs and data lists which can be emailed directly to your customers. This information can be shown on service reports and presented on the customer portal.

Yes. The app will scan barcodes and QR codes for direct access to control points and other items. This then logs the exact location of the item and produces a map of what you have scanned, including the date and time it was scanned by the technician.

Yes. The mobile app allows the user to either obtain a written customer signature or record the fact that no customer was present on site.

Yes. You can change the standard service report and tailor it according to your own requirements. If you wish, we can replicate your existing electronic or paper report, or with a little HTML knowledge you may be able to do this yourself.

Yes. The trial system will contain all of the features required for a pest control business to fully explore the system. It should be noted that items like customised service reports, quote templates, screen customisations, data imports and integrations are bespoke requirements. These are generally carried out once you are certain you wish to deploy ServiceTracker into your business.