THE ALL-IN-ONE SOLUTION.
CORE FEATURES.
Electronic job completion.
Technicians can log work completed, add photos, capture signatures, create recommendations and record materials used, all from the mobile app. Reports are generated instantly and added to the customer record.
Health & Safety
& risk monitoring.
Capture on-site risk assessments and flag any issues in real time. Create safety records for every visit, supporting both technician and client compliance.
Action management, Recommendations & alerts.
Create follow-up actions and tasks based on site findings, recommendations or escalations. Alerts can be automated, so nothing slips through the cracks.
Scheduling &
recurring jobs.
Plan both one-off visits and recurring services with a powerful, calendar-based scheduler. Allocate jobs to technicians based on location, availability, or skill, with built-in reminders and alerts.
Mobile app (iOS & Android.)
Technicians can access all job info, customer details, and forms via our dedicated mobile app. The app works offline too – syncing once back online – so poor signal never slows you down.
Resource management.
Manage your team’s time-off, holidays, vehicles, skills and certifications, and availability in one view. This makes scheduling smoother and ensures compliance with staff qualifications and working hours.
Waste & preparation tracking.
Log what chemicals or materials are used, disposed of, or need restocking. Maintain accurate environmental and regulatory records.
Automated reporting
to clients.
When a visit is completed, reports are automatically sent to the client by email. You choose what triggers a report – every visit, pest findings, or specific actions taken.
Management reporting.
Gain insights into performance, team productivity, contract delivery, and more through built-in reports and dashboards. Export data or create tailored views to support decision-making and growth.
CUSTOMER & CONTRACT MANAGEMENT.
CRM (Customer Relationship Management.)
Store and manage all your customer information in one place, from contact details and site history to contracts and communications. Quickly access records in the field or office to deliver consistent, professional service every time.
Lead generation
& sales pipeline.
Track prospects, set reminders, and convert leads into clients using a simple sales flow. Issue digital quotes instantly and monitor conversion rates to refine your approach over time.
Contract management.
Manage customer contracts from start to finish, including service levels, renewal dates, and pricing. Set automated reminders to review or renew contracts, helping you maintain strong recurring revenue.
Invoice management.
Create, send, and track invoices with ease – straight from the platform. Match visits to billing, set payment terms, and improve your cash flow.
Reporting & Compliance.
Surveys &
technical reporting.*
Carry out site surveys, capture relevant findings, and generate detailed technical reports to share with clients or keep on record. These can be fully customised to suit different customer types or compliance standards.
Trend analysis & insights.*
Monitor pest activity over time with detailed trend reporting and analytics. Useful for BRC clients, audits, or internal improvement tracking.
Document management.*
Store all your important files – such as Insurance, Certificates, MSDS, COSHH records, site maps or contracts – within the system. Share documents easily with clients through the portal.
Biologist reporting.*
Generate audit-standard reports for sites with strict compliance needs, such as BRC or food manufacturing. Reports can be automatically populated with site visit data, trend info, and recommendations.
Asset & System Management.
Asset management.*
Track physical assets such as bait boxes, fly killers, or sensors across all client sites. Assign, monitor, and audit assets over time for full traceability, trend analysis and compliance.
System integrations.*
Connect ServiceTracker to your wider systems, from accounting and finance to SMS, marketing and credit management. We offer tailored integrations (e.g. Creditsafe, Xero) to support your business operations.
*Some features require system configuration or are only available with the full system setup.
Custom development or integrations may incur additional charges.