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Legionella Control Systems

Having worked in the Water Hygiene & Treatment industry for many years, we understand the challenges that you face with systems and processes.

How does ServiceTracker work for me?


ServiceTracker has been developed specifically for the Water Treatment and Hygiene Industry inline with HSG274, HSE Approved Code of Practice (ACOP L8) guidance on water treatment and hygiene regulations and also the Department of Health HTM 04-01 regulations to help Water Treatment business comply with their legal duties and manage their business better.

ACOP L8    HSE    HSE

1. Risk Assessment and Action planning

Together with Pulsion Technology, ServiceTracker offers you a complete risk assessment management solution.

The risk assessment tool enables you to automate and streamline all practices and processes towards producing the fully customised risk assessment reports. It incorporates the newest version of the form designer and a more intuitive template creator. Pulsion has updated the look and concentrated on speeding up processes, and have enhanced features to make them even more useful.

ServiceTracker offers action management, asset management, data repositories and comprehensive reporting. Risk Assessment reminders can be scheduled in advance for any expired assessments and updates can be performed via the ServiceTracker mobile application.

ServiceTracker and Pulsion


2. The 'responsible person'

With ServiceTracker you can capture absolutely everything you need to know about the responsible person on site; from contact details to certifications, management hierarchies and email/telephone communications at all levels.



3. The Scheme of Control

The ServiceTracker Contract Management and scheduling features provides 360 degree visibility of all works orders and visit completion details, including laboratory results, chlorination certificates, equipment calibration certificates and training records. Review meetings can be conducted at ease with ServiceTracker analytics and the inspection management / trending charts.



4. Review of control measures

Using ServiceTracker's built in reporting and analytics suite together with automated action management, email notifications and the ServiceTracker customer portal you can ensure that control measures are followed and there is complete conformance across the business and throughout customer's sites.



5. Duties and responsibilities

With ServiceTracker's assignment processes, key stakeholders can take ownership of works orders, actions, escalations and visits. Management have full control of the responsibilities of each and can control the assignment at every level.






** Main Features **


Job and Contract Scheduling


With ServiceTracker you can keep track of Jobs, Projects, Follow-Ups, Contract works, asset inspections, reduce the amount of paperwork, minimise field travel and gain benefits in route optimisation plus much much more.

Calendar



Managing your State of Service


Our 'state-of- service' analysis is built into the system, site-by-site. Management knows instantly if services are overdue or if follow ups have not been followed through. Give your clients online access once consistently high state of service levels have been reached. Clients can be alerted to legionella postivies and other high risk activities at the very moment the technician hits the button on our state-of-the-art mobile app.

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Risk Assessment Management


ServiceTracker is a complete Risk assessment management tool featuring action management planning, asset management, data repositories and comprehensive reporting. Reminders can be scheduled in advance for any forthcoming assessments and updates can be performed via the ServiceTracker mobile application.

Mobile



Action Planning


The ServiceTracker Contract Management and scheduling features provides 360 degree visibility of all works orders and visit completion details, including asset inspections, action plans, results & certificates and training records.

Inspections List



Signature Capture


Capture customer signatures directly from the mobile app and create electronic service reports.

Signature



Photo Capture with Tagging


Take as many photos as you need and link them to Actions, Inspections or visits with. Tag any photo with a standard tag or free text.

Signature



Analytics


ServiceTracker's built in reporting and analytics suite together with automated action management, email notifications and the ServiceTracker customer portal you can ensure that control measures are followed and there is complete conformance across the business and throughout customer's sites.

Portal



Review Meetings


Review meetings can be conducted at ease with ServiceTracker analytics and the inspection management / trending charts.



Project Management


ServiceTracker will manage any project and reactive works effectively from quotation to implementation and can be customised to meet your specific requirements.

Visit



Remedial Actions


Using ServiceTracker's built in assignment processes, key stakeholders can take ownership of works orders, actions, escalations and visits. Management have full control of the responsibilities of each and can control the assignment at every level.

Actions



Document Management


Document management is built into Salesforce allowing repositories for floor plans, emergency escape plans, fire strategy reports, health and Safety Audits and training records all of which are accessible via the customer portal

Service_Report



Additional Features


In addition to conforming with the guidelines, ServiceTracker has been developed as a complete cloud-based asset management and inspection log book including bar code scanning capabilities, replacing the on-premise paper based logbook. Using the ServiceTracker customer portal, customers have visibility of their records at all times regardless of their location.

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How ServiceTracker Works

How ServiceTracker works...

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