Having worked in the Water Hygiene & Treatment industry for many years, we understand the challenges faced with systems and processes.
How does ServiceTracker work for me?
ServiceTracker has been developed specifically for the Water Treatment and Hygiene Industry in line with HSG274, HSE Approved Code of Practice (ACOP L8) guidance on water treatment and hygiene regulations and the Department of Health HTM 04-01 regulations to help Water Treatment business comply with their legal duties and manage their business better.
1. Risk Assessment and Action planning
Together with Pulsion Technology, ServiceTracker offers a complete risk assessment management solution.
The risk assessment tool enables you to automate and streamline all practices and processes towards producing fully customised risk assessment reports. It incorporates the newest version of the Form Designer and a more intuitive template creator. Pulsion has updated the look and concentrated on speeding up processes, and have enhanced features to make them even more useful.
ServiceTracker offers action management, asset management, data repositories and comprehensive reporting. Risk Assessment reminders can be scheduled for any expired assessments and updates can be performed via the ServiceTracker mobile application.
2. The 'responsible person'
ServiceTracker can capture everything you need to know about the responsible person on site; from contact details to certifications, management hierarchies and email/telephone communications.
3. The Scheme of Control
The ServiceTracker contract management and scheduling features provides 360 degree visibility of all work orders and visit completion details, including laboratory results, chlorination certificates, equipment calibration certificates and training records. Review meetings can be conducted at ease with ServiceTracker analytics and the inspection management / trending charts.
4. Review of control measures
Using ServiceTracker's reporting and analytics suite together with automated action management, email notifications and ServiceTracker's customer portal ensures that control measures are followed and there is complete conformance across the business and throughout customers' sites.
5. Duties and responsibilities
With ServiceTracker's assignment processes, key stakeholders can take ownership of works orders, actions, escalations and visits. Management can control the assignment at every level.
** Main Features **
Job and Contract Scheduling
With ServiceTracker you can keep track of jobs, projects, follow-ups, contract works, asset inspections, reduce the amount of paperwork, minimise field travel and gain benefits in route optimisation.
Managing your State of Service
Our 'state-of- service' analysis is built into the system, site-by-site. Management knows instantly if services are overdue or if follow ups have not been followed through. Give your clients online access when satisfactory state of service levels have been reached. Clients can be alerted to legionella postivies and other high risk activities at the very moment the technician hits the button on our state-of-the-art mobile app.
Risk Assessment Management
ServiceTracker is a complete Risk assessment management tool featuring action management planning, asset management, data repositories and comprehensive reporting. Reminders can be scheduled for any forthcoming assessments and updates can be performed via the ServiceTracker mobile application.
The ServiceTracker contract management and scheduling features provides 360 degree visibility of all work orders and visit completion details, including asset inspections, action plans, results & certificates and training records.
Capture customer signatures directly from the mobile app and create electronic service reports.
Photo Capture with Tagging
Take as many photos as you need and link them to actions, inspections or visits. Tag any photo with a standard tag or free text.
ServiceTracker's reporting and analytics suite together with automated action management, email notifications and our customer portal mean you can ensure control measures are followed, there is complete conformance across the business and throughout customers' sites.
Review meetings can be conducted at ease with ServiceTracker analytics and our inspection management / trending charts.
ServiceTracker will manage any project and reactive works effectively from quotation to implementation and can be customised to meet your specific requirements.
Using ServiceTracker's assignment processes key stakeholders can take ownership of work orders, actions, escalations and visits. Management can control the assignment at every level.
Document management is built into Salesforce allowing repositories for floor plans, emergency escape plans, fire strategy reports, health and Safety Audits and training records all of which are accessible via our customer portal.
In addition to conforming with the ACoP L8 and HS232 guidelines, ServiceTracker has been developed as a complete cloud-based asset management and inspection log book, including bar code scanning capabilities, replacing the on-premise paper based logbook. Using ServiceTracker's customer portal customers have visibility of their records at all times regardless of their location.