ServiceTracker understands the service industry and how business works. We don't just offer our customers an IT solution we are your in-house business systems resource.
Business Transformation & Change
We work with you to create your technology vision, ensuring it is fully
aligned to your business strategy. We do this by raising your awareness
to the latest technology innovations and possibilities, coupled with our
ability to deliver them for you.
We encourage you to think big but deliver in small bite-sized chunks. We help you to find the right pace moving forward as fast as your people can absorb change.
We help you to reduce the risk of technology change through the adoption of robust cloud security and governance strategies. This approach also raises the quality of the deployed solution.
Focus on Business Processes
Our focus on Business Process Management is two-fold: 1) integrating the strategy of your organisation with
your operation. 2) delivering operational excellence with end-to-end business processes that meet the expectation and needs of customers,
both internal and external.
We have strong expertise in business processes analysis and optimisation. We facilitate your thinking through user workshops and will readily challenge the group to be creative in identifying more efficient ways of working.
We help you build process maps, for both "as-is" and "ideal future state". We facilitate your thinking using the best Lean Six Sigma principles and apply them to your business, leaving you in control.
Business & Customer Engagement
ServiceTracker is designed to maximise the user experience of your staff and customers alike. Full engagement of your people and your customers drives your success. Their buy-in is achieved
as a direct result of free flow of information that enables them to do their jobs efficiently and the ease of use of the technology.
Equally, engagement grows from the top of your business and is expressed through your leadership vision. Our scoping work with you enables your senior team to build their own vision based on a deep understanding of the possibilities of what can be achieved with ServiceTracker.
Our application Implementatlon services address the unique
complexities of your industry. Our consultants bring deep expertise in business and technology drivers and leading practices from the following
industries: Water Hygiene & Legionella Control Services - Fire Protection, Security, Access, Electrical - Pest & Environmental Services - Risk Assessment Management.
Our implementation methods are based on many years of project experience. We have created an overarching methodology for implementing ServiceTracker,including a comprehensive project management framework designed to quickly achieve business results.
Furthermore, our proven methodologies ensure high quality cloud implementations are achieved both on-time and on-budget.
Comprehensive training is crucial to your success and therefore a key component of our solution. Time and time again, research shows the best way to learn is by doing. Our combination of training, assignments,
follow-up and support take you and your staff through each level of training until you feel confident in your skills and ability to use ServiceTracker effectively.
The expertise of our training team will help bring your staff up to speed quickly. Our training methods include: On-site AND Hands-On Training, Remote Virtual Training, Online Self-Paced Training. Your staff will need to devote time to learn the application.
Shortly after training, your team will begin the Go-Live phase in which your office will start using ServiceTracker in daily operations.
Continuous Improvement & Support
During the transition period we provide on-site support. Once fully operational, we provide you with dependable, dedicated support.
Based on the vast experience our management team has, we analyse your challenges and develop customised solutions.
Excellence in implementation consulting, training and in customer service is key to sustainable customer satisfaction. What makes our relationship even more valuable is the knowledge that our ongoing business partnership services will support you in taking your business to the next level.
Our UK-based support staff are there to respond to both application and technical support questions so you are able to focus on your business. To find out more, call us on 033 022 31 022 or request more information using our Contact form.