Business_Transformation
Business Transformation
Business_Process
Business Process
Customer_Engagement
Customer Engagement
Implementation
Implementation
Training
Training
Continuous_Improvement
Continuous Improvement


033 022 31022 | info@servicetracker.uk.com | @ServiceTrkr
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What We Do

ServiceTracker understands the service industry and how business works. We don't just offer our customers an IT solution we are your in-house business systems resource.



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Business_Transformation

Business Transformation & Change

We work with you to create your technology vision, ensuring it is fully aligned to your business strategy. We do this by raising your awareness to the latest technology innovations and possibilities, coupled with our ability to deliver them for you.

We encourage you to think big but deliver in small bite-sized chunks. We help you to find the right pace moving forward as fast as your people can absorb change.

We help you to reduce the risk of technology change through the adoption of robust cloud security and governance strategies. This approach also raises the quality of the deployed solution.

Business_Process

Focus on Business Processes

Our focus on Business Process Management is two-fold:

1) integrating the strategy of your organisation with your operation.

2) delivering operational excellence with end-to-end business processes that meet the expectation and needs of customers, both internal and external.

We have strong expertise in business processes analysis and optimisation. We facilitate your thinking through user workshops and will readily challenge the group to be creative in identifying more efficient ways of working.

We help you build process maps, for both "as-is" and "ideal future state". We facilitate your thinking using the best Lean Six Sigma principles and apply them to your business, leaving you in control.

Customer_Engagement

Business & Customer Engagement

ServiceTracker is designed to maximise the user experience of your staff and customers alike. Full engagement of your people and your customers drives your success. Their buy-in is achieved as a direct result of free flow of information that enables them to do their jobs efficiently and the ease of use of the technology.

Equally, engagement grows from the top of your business and is expressed through your leadership vision. Our scoping work with you enables your senior team to build their own vision based on a deep understanding of the possibilities of what can be achieved with ServiceTracker.

Implementation

Implementation

Our application Implementatlon services address the unique complexities of your industry. Our consultants bring deep expertise in business and technology drivers and leading practices from the following industries: Water Hygiene & Legionella Control Services - Fire Protection, Security, Access, Electrical - Pest & Environmental Services - Risk Assessment Management.

Our implementation methods are based on many years of project experience. We have created an overarching methodology for implementing ServiceTracker,including a comprehensive project management framework designed to quickly achieve business results.

Furthermore, our proven methodologies ensure high quality cloud implementations are achieved both on-time and on-budget.

Training

Training

Comprehensive training is crucial to your success and therefore a key component of our solution. Time and time again, research shows the best way to learn is by doing. Our combination of training, assignments, follow-up and support take you and your staff through each level of training until you feel confident in your skills and ability to use ServiceTracker effectively.

The expertise of our training team will help bring your staff up to speed quickly. Our training methods include: On-site AND Hands-On Training, Remote Virtual Training, Online Self-Paced Training. Your staff will need to devote time to learn the application.

Shortly after training, your team will begin the Go-Live phase in which your office will start using ServiceTracker in daily operations.

Continuous_Improvement

Continuous Improvement & Support

During the transition period we provide on-site support. Once fully operational, we provide you with dependable, dedicated support.

Based on the vast experience our management team has, we analyse your challenges and develop customised solutions.

Excellence in implementation consulting, training and in customer service is key to sustainable customer satisfaction. What makes our relationship even more valuable is the knowledge that our ongoing business partnership services will support you in taking your business to the next level.

Our UK-based support staff are there to respond to both application and technical support questions so you are able to focus on your business. To find out more, call us on 033 022 31 022 or request more information using our Contact form.

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Success Stories.

Here are some Customer Success Stories

View Customer Success Stories

Request a call back

Please complete our contact form to arrange a call back or meeting with one of our team.