ServiceTracker embraces the very latest cloud technologies and is a complete cross-platform solution to transform how you manage your business.
We partner with our customers to produce extraordinary and revolutionary results.
Quote & Contract Management
Get 360 degrees visibility to your customer accounts and contracts for effective service and account management as
customer information is captured right from the start of the process, including full CRM and Marketing integration.
ServiceTracker offers streamlined quote and order management and real-time contract and pricing management.
Your Customer Services teams and labour planners have full visibility of what's happening in the field and know exactly the location of all field staff with Geolocations, fully integrated scheduling and mobile workforce optimisation using intuitive drag and drop screens and fully interactive calendars
Field Service - Mobile
Using Task receipt and acknowledgement (accept or reject) and status updates (in transit, arrive, complete, and close), field staff have control over their workload.
ServiceTracker provides full off-line capability when updating
electronic service sheets / log books / asset management (including bar code scanning) and electronic signature capture.
Follow-up Task creation and scheduling is easy together with the creation of service actions for new issues discovered while on-site and knowledge base searches and social interaction tools such as video messaging and instant messaging if help is required.
Invoicing / Cash
Contracts, one-off quotes and customer pricing schedules are all integrated to ensure invoices are created and dispatched at the earliest opportunity and ServiceTracker is fully integrated to all core financial systems
Exceed your customers' expectations by giving them instant online access to service and asset management information, as well as to business critical
management information and business intelligence.
Customers will automatically be informed of any recommendations or non-conformances in real time and using our advanced auto-email functionality to ensure there are never any surprises following a customer field service visit.
Analytics & Management Reporting
ServiceTracker is also a Revenue Management and ERP solution providing a holistic view of both the customer and internal resources
through effortless reporting.
The standardised use of one application running across the entire business ensures increased efficiencies are realised as well as decreasing total cost of ownership (TCO) so that leadership will quickly see the benefit of reducing operational costs and improving company profitability.