Improving Technician Productivity

Every extra minute your technicians spend travelling, searching for information or completing paperwork reduces the number of customers they can visit each day. ServiceTracker is designed to remove these delays and help your team work more efficiently.

Key Productivity Features

Mobile Working

Technicians can access everything they need from the mobile app, including:

• Daily schedules

• Customer history

• Site plans

• Monitoring points

• Documents

• Safety information

• Service reports

Offline Working

Continue working even without an internet connection. Information automatically syncs once connectivity returns.

Digital Forms

Complete inspections, surveys and service reports electronically without returning to the office.

Barcode and QR Code Scanning

Quickly identify monitoring points, equipment or assets using barcode or QR code scanning.

Route Optimisation

Reduce unnecessary travel by organising visits in the most efficient order.

Instant Photo Capture

Take photographs directly within the visit record, removing the need for separate cameras and manual uploads.

Voice Notes

Capture observations quickly while on site instead of typing long notes.

Tips for Success

• Keep mobile devices updated.

• Complete reports before leaving site.

• Use templates where possible.

• Record recommendations immediately.

• Capture photographs during the visit.

Summary

Small productivity improvements across every visit soon add up. ServiceTracker helps technicians spend less time on administration and more time delivering excellent customer service.