Reduces your workload and frees up your time
Would you like to spend more time servicing customers, completing job work and winning more business?
With all of the back-office essentials taken care of, ServiceTracker customers report higher profits, faster sales, increased cashflow, with less time on the road and more time in front of their customers.
Features such as…
- Paperless Service Reporting
- Managing field reports and contracts from a mobile
- Dynamic Scheduling
- State of Service Reporting
- Automated Invoicing
…really help to take care of the laborious tasks that have dragged down business in the past.
With ServiceTracker, you get a technology that is used to managing interactions with both customers and potential customers. A system that helps Pest organisations build customer relationships and streamline all of their processes so they can increase sales, improve customer service, increase profitability; keeping them on the paid jobs.
When people talk about back office systems, they might mean any of three things:
Technology: A tool used to record, report and analyse interactions between customers and staff. This is also called a system or solution.
Strategy: A business philosophy about how relationships with customers and potential customers should be managed
Process: Think of this as scripts a business adopts to nurture and manage those relationships.
How is ServiceTracker relevant within Pest Control?
In many ways, ServiceTracker starts the ball rolling in terms of the interactions we have with our customers and potential customers. Imagine the scenario where lots of enquiries are coming into the office. Your office staff will be doing their best to ensure all the relevant information is gained from the customer or potential customer and a promise is given over the phone to say that they will get back to them or a surveyor will be in touch with them shortly to book an appointment.
Think about how you are managing this interaction in your office today? Perhaps the important information is jotted down in a notebook and a call is made to the surveyor or the details are put on an email. Perhaps information is lost somewhere in the process?
Maybe you have a shared spreadsheet that is kept on the server in the office which is supposed to be updated with all existing business or new sales opportunities. Be honest now – does this process really work for you? Do you feel confident that all Servicing is completed on time and enquiries are followed-up and that no decent opportunities for new business have slipped through the net because no-one got back to the potential customer in time? Maybe as the manager responsible for these interactions, you’re not sure what the admin team is doing, the technicians are completing or surveyors are quoting. Perhaps a problem has arisen which you could have helped sort out if only you knew what was going on out there.
This is where ServiceTracker comes in:
- a method of managing your customers
- complete 360 degree client view
- help to find client and site information quickly
- the ability to view all touch points of communication and history
- the ability to track sales team members’ scheduling and gives activity reminders
- The ability to track sales productivity, ensuring sales opportunities don’t fall through the cracks
- Monitoring capabilities to tracks individual and team performance
- branded quotes in PDF format which can be automatically emailed to customers
- create a quote on your mobile and for the customer to sign on the mobile straightaway, emailing them a Service Agreement
- reduces duplication of work
What does ServiceTracker do?
We essentially improve customer relationship management by creating a 360° view of the customer, capturing their interactions with the business, service visits, sales activity and by surfacing the information needed, enable you to have better conversations with your customers.
ServiceTracker organises this information to give you a complete record of individuals and companies, so you can better understand your relationship over time.
At its simplest level, ServiceTracker records customer contact information such as email, telephone, website, social media profiles, and more.
When it is connected to an end-to-end system that is designed specifically for the pest control industry, it becomes very useful indeed! Back office problems go away, more time can be spent looking after your customers and prospects and providing a fantastic service every time!