frequently asked questions
Here are a handful of the most frequently asked questions from our Support and Account Management Team:
How long does it take to setup up?
This very much depends on your own requirements and any changes you would like to make to the system to make it your own. A trial system contains all of the features required for a Pest Control business to operate so you are good to go but things like custom Service Reports, Quote Templates, screen customisations, data imports and integrations are usually the more time consuming elements as ServiceTracker is so flexible. We work with you to plan out a roll-out to your company and work with you for the larger projects.
Can I import my own data?
Yes, we have data import tools and wizards, all you really need is an excel or csv template and you are off.
Where are your servers located?
We have servers all over the world. You can visit https://status.salesforce.com to find your nearest one.
Can I add my own fields to the screens?
Yes, ServiceTracker is extremely customisable so you can add your own fields, pages, formulas, picklists, dropdowns, entire screens all using drag and drop and they will automatically update on the mobile app with no development or coding.
Does it work on iPhone and Android?
Yes, we have mobile applications for iPhone and Android plus cached versions of the app for all mobile devices including the iWatch. These are available to download from your phone’s store app.
Is the mobile offline capable?
Yes, the app will go offline when in poor signal areas and all the data will be sent up to the server when you are back online.
Can I access the system from anywhere?
As ServiceTracker is cloud-based you can access it from anywhere in the world on any device at any time.
Who owns the data?
You do and at no point do we store your data anywhere else but in your system. You have complete control.
Can I extract all my data at any time?
Yes, we have a mass export feature or you can export data you choose to export at any time.
Do you have a customer portal?
The ServiceTracker customer portal is again very customisable and the only limitation is your imagination. Your portal is unique to your business so we provide the basic templates and you choose what to show your customers. As standard we recommend a list of visit reports and standard company documents but you can show trend analysis, action plans, quotations, contract reviews, MSDS and COSHH, whatever you choose.
Can I upload photos?
Yes, you can upload as many photos as you like via the mobile app or admin console. These photos will appear in the Service Report or be available to customers in actions and inspections.
Can I do trend analysis and produce reports?
Yes, the mobile can capture trend analysis and you have a wide range of options. Glue board counts, ranges, bird and nest, internal v external and more if you choose to customise. Reports are then created to show the trends via graphs and lists of data which can be emailed, shown on the Service Report or presented on the customer portal.
Do you do bar code scanning?
Yes, the app will scan bar codes and QR codes for direct access to control points and items. This then logs the location of the item, produces a map of what you have scanned and shows exactly when it was scanned by the technician and where.
Do you have signature capture?
Yes, the mobile app has a signature capture page where you can select the name of the person and ask them to sign. If you cannot get a signature you also have the option of selecting if there was no one on site.
Can I change the Service Report?
You can completely change the standard service report and make it your own. If you have current paperwork that you would like to copy and make electronic we can work with you to create these or you can do it yourself with some HTML knowledge.
Can I automatically send the Service Report to my customer when the visit is complete?
Yes, we have alert features which allow you to send Service Reports out to your customers via email when a visit has been completed. You can choose to send them every time, when there is activity, as an escalation, where there are actions or recommendations or based on custom logic that you create.
Do you have stock control features?
Yes, you can track and trace stock from the moment it is signed off as a delivery down to the technician who used the stock and where they used it. We have limits to check for stock replenishment and a full audit trail of all items.
For any other questions not answered here, please contact one of our team on 033 022 31022 or email firstname.lastname@example.org