ServiceTracker announce the appointment of a new Communications Director

ServiceTracker, cloud-based service management solutions, are very pleased to announce the appointment of Dominy Palmer who joins ServiceTracker as Communications Director with immediate effect.


Dominy will be responsible for developing and maintaining solid, strong and lasting relationships with new and existing customers and will be heading up all of ServiceTracker’s marketing  and online communications activity.

Dominy has a wealth of knowledge and experience with customer success, event and project management and studied English language and Communication at Cardiff University.

“I am really excited to be joining ServiceTracker and look forward to meeting our customers. I am extremely customer focused and believe passionately that customers should be at the heart of our business.  ServiceTracker already has a fantastic reputation with our Clients and my job is to ensure that we have a consistent level of customer excellence both with our current clients and for those who are yet to come on board.”

Please do join us in giving Dominy a warm welcome and I am sure you will be speaking with her in the very near future.


Meet our new Product Development Manager

We are very pleased to introduce the newest member of our team, Ian Clarke who joins ServiceTracker as Product Development Manager.


Ian has a huge passion for what can be achieved with technology and has a very wide and diverse range of development projects under his belt. Over the past 10 years he has worked with a number of large corporations from SSE to United Utilities and Oliver Ashworth Group PLC.  Ian brings a wealth of knowledge, skills and experience to  ServiceTracker and we are extremely excited to be working with him on new and innovative projects in the coming months.

“After working for a large corporate entity I was missing the buzz of working for a young forward thinking company. The passion shown by Mike and Nigel for both their product and more importantly their customers, drew me in.
Service Tracker is a fantastic product and I’m looking forward to having a hand in it’s evolution.”

On a personal level, Ian is a keen mountain biker, amateur guitarist, nature lover and taxi driver to his 9 year old daughter.  He is involved in various local community projects including heading up the committee for “Van Road Trails”,  providing a legal spot for local riders to ride and race.


Please do join us in giving Ian a warm welcome and we hope to see you at various events over the UK soon.

ServiceTracker appoints Mark Lugg as Business Systems Manager

As part of our continuous improvement and growth strategy, we are very proud to announce that Mark Lugg has joined ServiceTracker as Business Systems Manager, to assist with both National and International large scale projects whilst supporting existing customers of ServiceTracker.  Mark will also be highly involved in the ServiceTracker leadership team bringing a wealth of knowledge and experience in a number of business areas and industries.


Mark Lugg

Mark is a PRINCE2 project management practitioner with skills and experience in BI Project Management, Business Intelligence, Business Systems and all aspects of MI/BI production covering ETL, Data warehousing, Report creation, testing, training, implementation and strategy.

All of us at ServiceTracker are very excited to have Mark on-board and look forward to the future ahead.