Customer Success Story from Safeguard Pest Control, part of the Orkin group

Safeguard        Orkin

Tim Sheehan, Managing Director, Safeguard Pest Control

I thoroughly recommend ServiceTracker as the system of choice within the Pest Control industry. Once fully deployed, you will see a significant improvement in the way your business is managed. Here are some of the key reasons why:

  • Customers are kept informed at all times, are immediately aware of any issues on any of their sites and have full access to everything online
  • All staff have full visibility and control of work being carried out within each part of the business
  • Staff are happy -the system really works and is built for Pest Control
  • Surveyors know the status of all the quotes they are managing
  • Work carried out by the technicians get completed accurately on system and is available online immediately

Overall, we have seen a significant return on investment after bringing ServiceTracker into our business.

  • Staff productivity has increased by over 35% in all areas of the business
  • We are closing 25% more new business opportunities as they never get overlooked and are followed up straight away
  • Invoices are getting out the door quicker making it significantly easier to give customers proof of completed works and speeding up cash collection

Read the entire customer success story here