033 022 31022 | info@servicetracker.uk.com | @ServiceTrkr

Field Service

ServiceTracker is a complete solution for Field Service Management. With first class scheduling features, drag and drop calendars, multi-user view work lists, work orders, action management, GPS mapping and the very latest cross-platform mobile technologies.

ServiceTracker will run your field team efficiently

ServiceTracker is easy to use and perfect for all of your Field Service requirements:

  • Send and gather information from your field teams quickly with push notifications, email alerts and SMS (optional)
  • View Field Teams in Calendars and GPS Mapping
  • Automate Scheduling using Territories and Skill Sets
  • Electronic Reporting that can be sent directly to the client following a visit
  • Health and Safety Management, Near Misses & Accident reporting
  • Risk Assessment Management
  • Documentation including; Site Plans, Walk Plans, MSDS, COSHH all directly on the mobile
  • Email and Phone Integration
  • Signature Capture directly from the mobile
  • Photo Capture with tagging for in-depth reporting
  • Dynamic Mobile Solutions that can be tailored to your business
  • Offline Mobile capabilities
  • Inspection and Asset Management solutions
  • Action Management, Assignment and Completion

  • All with the look and feel of a standard card based scheduling system for ease of use and minimal training/ramp up.

    Calendar Mobile

    Transform how you manage your business with the latest cloud technology solutions to produce extraordinary and revolutionary results. With ServiceTracker you can track customer inspections, reduce paperwork, minimise field travel and gain benefits in route optimisation.


    Managing your State of Service

    Our 'state-of-service' analysis is built into the system, site-by-site. Management knows instantly if treatments are overdue or if follow ups have not been followed through. Give your clients online access when satisfactory state of service levels have been reached. Clients can be alerted to high risk activities at the very moment the technician hits the button on our state-of-the-art mobile app.


    Inspection and Assessment Management

    ServiceTracker is an inspection and assessment management tool featuring action management planning, inspection management, inspection analysis, data repositories and comprehensive reporting. Reminders can be scheduled for any forthcoming assessments and updates can be performed via the ServiceTracker mobile application.

    Action Plan of Significant Findings

    Using the ServiceTracker contract management and scheduling features provides 360 degree visibility of all works orders and visit completion details, including inspection results & certificates and training records.

    Inspections List

    Signature Capture

    Capture customer signatures directly from the mobile app and create electronic service reports.


    Photo Capture with Tagging

    Take as many photos as you need and link them to actions, inspections or visits. Tag any photo with a standard tag or free text.


    Analytics and Reporting

    ServiceTracker's reporting and analytics suite together with automated action management, email notifications and our customer portal mean you can ensure control measures are followed, there is complete conformance across the business and throughout customers' sites.


    Review Meetings

    Review meetings can be conducted at ease with ServiceTracker analytics and our inspection management / trending charts.

    Project Management

    ServiceTracker will manage any project and reactive works effectively from quotation to implementation and can be customised to meet your specific requirements.


    Remedial Actions

    Using ServiceTracker's assignment processes key stakeholders can take ownership of works orders, actions, escalations and visits. Management can control the assignment at every level.


    Document Management

    Document management is built into Salesforce allowing repositories for floor plans, emergency escape plans, fire strategy reports, health and Safety Audits and training records all of which are accessible via the customer portal.


    Additional Features

    In addition to conforming with your industry specific guidelines and field service management requirements, ServiceTracker has been developed as a complete cloud-based asset management and inspection log book including bar code scanning capabilities, replacing the on-premise paper based logbook. Using ServiceTracker's customer portal customers have visibility of their records at all times regardless of their location.

    How ServiceTracker Works

    How ServiceTracker works...

    Contact Us for a Free Trial

    Please complete our contact form to arrange a call back or meeting with one of our team.