Field Service
ServiceTracker is a complete solution for Field Service Management. With first class scheduling features, drag and drop calendars, multi-user view work lists, work orders, action management, GPS mapping and the very latest cross-platform mobile technologies.
ServiceTracker will run your field team efficiently
ServiceTracker is easy to use and perfect for all of your Field Service requirements:
All with the look and feel of a standard card based scheduling system for ease of use and minimal training/ramp up.
Transform how you manage your business with the latest cloud technology solutions to produce extraordinary and revolutionary results. With ServiceTracker you can track customer inspections, reduce paperwork, minimise field travel and gain benefits in route optimisation.
Managing your State of Service
Our 'state-of-service' analysis is built into the system, site-by-site. Management knows instantly if treatments are overdue or if follow ups have not been followed through. Give your clients online access when satisfactory state of service levels have been reached. Clients can be alerted to high risk activities at the very moment the technician hits the button on our state-of-the-art mobile app.
Inspection and Assessment Management
ServiceTracker is an inspection and assessment management tool featuring action management planning, inspection management, inspection analysis, data repositories and comprehensive reporting. Reminders can be scheduled for any forthcoming assessments and updates can be performed via the ServiceTracker mobile application.
Action Plan of Significant Findings
Using the ServiceTracker contract management and scheduling features provides 360 degree visibility of all works orders and visit completion details, including inspection results & certificates and training records.
Signature Capture
Capture customer signatures directly from the mobile app and create electronic service reports.
Photo Capture with Tagging
Take as many photos as you need and link them to actions, inspections or visits. Tag any photo with a standard tag or free text.
Analytics and Reporting
ServiceTracker's reporting and analytics suite together with automated action management, email notifications and our customer portal mean you can ensure control measures are followed, there is complete conformance across the business and throughout customers' sites.
Review Meetings
Review meetings can be conducted at ease with ServiceTracker analytics and our inspection management / trending charts.
Project Management
ServiceTracker will manage any project and reactive works effectively from quotation to implementation and can be customised to meet your specific requirements.
Remedial Actions
Using ServiceTracker's assignment processes key stakeholders can take ownership of works orders, actions, escalations and visits. Management can control the assignment at every level.
Document Management
Document management is built into Salesforce allowing repositories for floor plans, emergency escape plans, fire strategy reports, health and Safety Audits and training records all of which are accessible via the customer portal.
