ServiceTracker is a Partner of Salesforce.com and we also offer IT Consulting Services to all of our customers. Our talented team are on hand to assist you on a wide range of specialist and general technology focused requirements.
Salesforce & CRM Consultancy Services
Many companies offer Salesforce consulting services. However, few can match our combination of Salesforce and industry expertise spanning the Salesforce Sales Cloud, Service Cloud and Force.com platform.
We have a consistent track record of successful consulting engagements across multiple service industry sectors and bring this vital industry knowledge to every project. This ensures we get up to speed faster
and add value to your business from day one, giving you greater systems automation, integration and management information.
Our consultants are Salesforce qualified and certified:
- Business Analysis (CON201)
- Systems Administration (ADM201)
- Development (DEV401)
IT Strategy - Business Transformation & Engagement
Our senior consultants work with you to create your technology vision, ensuring it is fully aligned to your business strategy. We do this by raising your awareness to the latest technology innovations and possibilities, coupled with our ability to deliver them for you.
We encourage you to think big but deliver in small bite-sized chunks. We help you to find the right pace moving forward as fast as your people can absorb change. We help you to reduce the risk of technology change through the adoption of robust cloud security and governance strategies. This approach also raises the quality of the deployed solution.
Full engagement of your people and your customers drives your success. Their buy-in is achieved as a direct result of free flow of information that enables them to do their jobs efficiently and the ease of use of the technology.
Equally, engagement grows from the top of your business and is expressed through your leadership vision. Our scoping work with you enables your senior team to build their own vision based on a deep understanding of the possibilities of what can be achieved.
Project Management - Business Process Optimisation - Systems Deployment
Our Programme and Project Management skills follow the PRINCE2 and Agile frameworks and have been built upon many years of business systems experience. Furthermore, our proven methodologies ensure high quality systems projects and implementations are achieved both on-time and on-budget.
We have strong expertise in business processes analysis and optimisation. We facilitate your thinking through user workshops and will readily challenge the group to be creative in identifying more efficient ways of working. We help you build process maps, for both "as-is" and "ideal future state". We facilitate your thinking using the best Lean Six Sigma principles and apply them to your business, leaving you in control.
We work with your technology providers to ensure your systems are aligned to your optimum business processes, thus improving performance and realising efficiencies across your business.